We accept payments via major credit cards and other secure online payment methods.

If you don’t receive the confirmation email, please check that the email address entered during checkout is correct. If everything is correct, check your spam folder. Sometimes, due to high traffic during drops, emails may be delayed by a few minutes. For further assistance, contact our Customer Service at iscustvo.srl@gmail.com

You will receive an email with the tracking number as soon as your order is processed by the carrier. If you don’t receive the email, please check your spam folder or contact us.

Afterwards, you can follow the updates through our “Track Your Order” page.

You can return items within 14 calendar days of delivery. Items must be unworn, undamaged, and with all tags attached.

Contact our live chat or email us at iscustvo.srl@gmail.com, and we will guide you step by step.

Return shipping costs are the responsibility of the customer.

No, we provide a prepaid return label, which must be used to return the item. Returns sent independently will not be accepted.

Worldwide, delivery takes 4–10 business days from the shipping date.

Shipping costs: free worldwide

If the packaging is damaged, you can refuse delivery. Please take photos of the package before and after opening, and contact our Customer Care (iscustvo.srl@gmail.com) reporting what happened.

You can find the size guide on every product page, with detailed measurements and tips to help you select the correct size.

The refund is issued within 5 days of receiving the returned item. The time it takes for the amount to appear on your credit card depends on your bank’s processing times.